Booking terms of business

All mobile services will carry a Mobile Service Charge of £0.75 p/mile for the distance travelled from here in Newbury to the work site you want me to come out to. There is no charge for my return journey.

Bookings must be accompanied by a securing deposit payable through this website within 24 hours of booking in; £10 for Newbury bookings, £40 for mobile bookings. If no deposit is paid, the booking will self-cancel. This is due to a number of people not showing up without any explanation or communication and to stop people booking multiple days for one job which prevents other customers from booking in.

If you fail to keep your appointment, your deposit will be retained to help cover my time and any travel expenses and you will then need to pay another deposit to re-book.

If you cancel less than five working days in advance of your booking, £10 of your deposit will be retained to cover my admin time.

If you request that your booking time be changed less than five working days before your appointment, I will cancel your booking and you will need to re-book and pay a new deposit. Again, £10 of your deposit will be retained to cover my admin time.

If you request that your booking time be changed more than five working days before your appointment, you will not need to pay a second deposit, but you can only change your time once in this way, a second change of time will require a new booking and another deposit.

This does not cover adverse weather conditions. If we mutually agreed to postpone the session in advance on these grounds, I will either refund the full deposit at your request or set it aside as the deposit for a rescheduled session.

If I come out to an address you provide for a mobile service and there is no one there when I arrive, I will wait 30 minutes before leaving again.

My requirements for carrying out my various services as mobile work are clearly listed on the respective pages of this website. If I arrive and consider that the work site is not suitable, or not safe enough to complete the work, I will leave and you will lose your deposit.